A case has been registered against the leading e-commerce website — Flipkart, for allegedly delivering soap to a customer who had ordered a Samsung Galaxy Note 4.
Reportedly, case has been registered at Mumbai’s Malabar Hill police station.
According to a Hindustan Times report, Anand Bhalakia, a resident of Walkeshwar, had ordered a Smartphone, but received a bar of Nirma soap in his parcel.
And when Bhalakia contacted the online retail customer care service said that the complaint was fake, after which he registered a case against the shopping portal.
“I had ordered a Samsung Galaxy Note 4 on May 25 and the product was delivered on May 30. I had opted for cash-on-delivery and paid Rs 29,900 to the delivery boy,” Bhalakia told HT.
He further said that the parcel had a soap bar and an Android phone charger and when he called the deliveryman, he was told he would have to call Flipkart’s customer care number to lodge a complaint. Initially Flipkart refused a refund, however after the police complaint portal later refunded money.
“Flipkart observes a zero tolerance policy on incidents that impact customer trust. We are conducting an internal investigation into this case and are putting all efforts to find out the real facts of this incident. Meanwhile, as a responsible marketplace, the money has been refunded to the customer in good faith,” Flipkart said in a statement.